Enterprise Customer Success Manager (Exteriors)

TL;DR

Enterprise Customer Success Manager (Exteriors): Manage and grow a portfolio of ~35 enterprise customer accounts to ensure continued revenue impact, with an accent on high-touch relationship management, customer coaching, and data-driven KPI reporting. Focus on solving complex customer problems, identifying feature/service value, and driving upsell and cross-sell opportunities through segmentation.

Location: US Remote

Salary: $92,600–$139,000 USD (Zone 1) / $86,600–$129,800 USD (Zone 2)

Company

hirify.global provides software that helps trade service companies maximize the value of their operations.

What you will do

• Develop and manage a portfolio of ~35 enterprise customer accounts with complex needs.
• Regularly engage customers to understand product usage, determine the most valuable features/services, and coach best practices.
• Build and maintain senior-level relationships and deliver an executive-level customer experience.
• Collaborate with customers to solve complex problems and continuously increase product value.
• Analyze user engagement data and report actionable insights and KPIs on a regular basis.
• Segment customers to drive upselling and cross-selling opportunities; mentor new hires and non-Enterprise Success team members.

Requirements

• 4+ years of combined experience in account and/or project management in a customer-facing role.
• Proven ability to multi-task and manage multiple projects with strong attention to detail.
• Demonstrated interest and ability in project management and analyzing data sets.
• Strong communication and organizational skills; self-starter who thrives in a fast-paced environment.
• Ability to travel nationwide less than 15%.

Culture & Benefits

• Flexible time off and support for autonomous work, including onboarding and leadership training.
• Company-paid medical, dental, and vision benefits; FSA and HSA; 401k match; telehealth options (One Medical).
• Bonusly and peer-nominated recognition programs.
• Parental leave support and reimbursement for fertility services, surrogacy, and adoption; additional life-stage support benefits.

Hiring process

• Recruitment may use automated and AI-assisted tools to improve efficiency and candidate experience.
• Hiring decisions are made by the hiring team (AI tools are not used to make hiring decisions).