Solutions Engineer (SaaS)

TL;DR

Solutions Engineer (SaaS): Leading technical discovery and implementing identity verification solutions for mid-market clients in USA and LATAM with an accent on API and SDK integrations. Focus on owning the full client lifecycle from pre-sales POCs to post-sales account health and technical delivery.

Location: Must be based in Colombia

Company

AI-powered identity verification unicorn providing world-class authentication and fraud prevention solutions for banks, fintechs, and governments.

What you will do

• Lead technical discovery sessions and deliver product demos for prospective mid-market clients in the USA and LATAM.
• Scope and execute Proof of Concepts (POCs), respond to RFPs/RFIs, and validate technical fit.
• Guide clients through end-to-end SDK and API integrations, from kickoff to go-live.
• Coordinate with Engineering to handle technical escalations and manage delivery milestones.
• Serve as the ongoing technical point of contact for assigned accounts to ensure stability and identify expansion opportunities.

Requirements

• Degree in Systems Engineering, Computer Science, or a related technical field.
• Hands-on experience as a Solutions Engineer, Sales Engineer, or Technical Account Manager at a SaaS company.
• Working knowledge of REST APIs, webhooks, and backend integration patterns.
• Familiarity with web and mobile (iOS/Android) SDK integrations.
• Bilingual proficiency in Spanish and professional-level English (written and verbal).
• Must be based in Colombia and comfortable working fully remote across distributed time zones.

Nice to have

• Experience with identity verification, KYC, AML, or fraud prevention solutions.
• Familiarity with hirify.global or MetaMap platforms.
• Track record of using AI tools to improve personal and team productivity.
• Experience with Salesforce, HubSpot, Notion, or Slack.

Culture & Benefits

• High-performance environment based on freedom, responsibility, and continuous feedback.
• Flexible working hours and workplace.
• Open vacation policy.
• Opportunity to operate with founder-level autonomy within a unicorn-status scale-up.