Member Success Manager (Fintech)

TL;DR

Member Success Manager (Fintech): Leading outreach and engagement efforts to drive member retention and long-term platform adoption with an accent on feedback collection and cross-functional collaboration. Focus on translating member insights into actionable product improvements and designing comprehensive engagement strategies.

Location: Must be based in or be able to relocate to McLean, VA (On-site)

Company

hirify.global is an AI-powered wealth management platform backed by top-tier venture capital firms, dedicated to simplifying financial life through integrated investment, tax, and estate planning tools.

What you will do

• Conduct proactive outreach to engage members and understand their usage patterns.
• Collect and analyze qualitative and quantitative feedback to identify pain points and opportunities.
• Collaborate with Product, Engineering, and Support teams to drive actionable product improvements.
• Develop and implement member engagement and retention campaigns.
• Define and track key member-experience metrics to report to leadership.
• Serve as the internal voice of the member in roadmap planning and feature prioritization.

Requirements

• 5+ years of experience in customer success, member engagement, or similar roles.
• Must be based in or willing to relocate to McLean, VA.
• Strong communication skills with the ability to build rapport and elicit honest feedback.
• Analytical mindset with experience working with both qualitative and quantitative data.
• Proven ability to work cross-functionally across Product, Engineering, and Support.
• Experience with feedback collection mechanisms and member journey mapping.

Culture & Benefits

• 100% employer-covered medical insurance for employees.
• 401(k) retirement savings program.
• Paid time off and comprehensive parental leave.
• Monthly fitness stipend and select meals covered.
• Annual compensation reviews and equity eligibility.
• Unique Boomerang Program allowing time off to start a company with a guaranteed return path.