Fulfillment Associate (Document Management)

TL;DR

Fulfillment Associate (Document Management): Processing and managing legal customer documents and notices with an accent on accuracy, compliance, and timely routing. Focus on utilizing internal systems to track workflows, interacting with process servers, and meeting strict productivity and quality metrics.

Location: Must be based in Dallas, TX (Onsite)

Salary: $25,200 - $42,300 USD

Company

A global provider of professional information, software solutions, and services for clinicians, accountants, lawyers, and tax, finance, audit, risk, compliance, and healthcare professionals.

What you will do

• Receive, prepare, batch, and scan legal documents delivered to the office.
• Interact professionally with process servers, sheriffs, and other individuals delivering legal documents.
• Collaborate with internal teams to ensure timely and accurate service of process.
• Identify issues requiring escalation and route them to appropriate resolution teams.
• Utilize internal systems, scanning technologies, and dashboards to track work.
• Adhere to standard operating procedures and compliance requirements.

Requirements

• High school diploma or equivalent required.
• Must be able to work onsite in Dallas, TX.
• Ability to lift up to 30 lbs.
• Strong attention to detail and accuracy.
• Proficiency with scanning equipment and workflow systems.
• Ability to meet established productivity and quality metrics.

Nice to have

• Experience in document processing, administrative operations, or records management.
• Knowledge of Registered Agent services, Service of Process, and corporate document filings.
• Additional education in legal or operations workflows.

Culture & Benefits

• Comprehensive medical, dental, and vision plans.
• 401(k) retirement savings plan.
• FSA/HSA and commuter benefits.
• Tuition assistance plan.
• Vacation, sick time, and paid parental leave.

Hiring process

• Interviews must be conducted without the assistance of AI tools or external prompts.
• Candidates may be required to appear onsite at a company office as part of the recruitment process.