Payments Operations Specialist

TL;DR

Payments Operations Specialist: Support the end-to-end student payment lifecycle with an accent on payment processing, loan operations, documentation management, and refund handling. Focus on reconciling transactions across billing and partner systems, maintaining data integrity, and improving operational workflows to ensure an accurate and efficient student experience.

Location: Remote

Salary: 600 USD per month (part-time)

Company

hirify.global is an EdTech company delivering tech career learning programs for the US and Latin American markets.

What you will do

• Manage and process student payments, ensuring accuracy across payment schedules, billing records, and partner systems.
• Support loan operations by reviewing eligibility requirements, coordinating documentation, and maintaining records through approvals.
• Maintain and validate payment data, reconcile transactions, and monitor enrollments to protect data integrity across systems.
• Process student documentation (enrollment agreements, academic records, and other operational documents) and handle related requests.
• Run payment operations workflows including payment plan adjustments, program transfers, payment link generation, and issue resolution.
• Calculate, process, and communicate refunds, and monitor recurring payment plans to proactively address payment issues.

Requirements

• 1+ year of experience in an operational role in an IT, SaaS, EdTech, or other technology-driven environment.
• Advanced English communication skills (written and spoken).
• Advanced Excel skills, including complex formulas (e.g., XLOOKUP, INDEX/MATCH), data validation, reporting, and working with large datasets.
• Experience with operational systems such as billing platforms, CRM tools, help desk systems, or data management tools.
• Strong analytical and problem-solving skills with the ability to investigate issues, identify root causes, and make data-driven decisions.
• High attention to detail and accuracy when working with financial, operational, and student-related data.

Culture & Benefits

• Full-time remote collaboration.
• Part-time compensation: 600 USD per month.
• Digital office with modern tools (Miro, Notion, Google Meet).
• Opportunity to grow as the product expands quickly.
• Distributed team across Israel, Serbia, USA, Georgia, Armenia, and more.

Hiring process

• Interviews to assess operational experience, Excel/data skills, and attention to detail.
• Discussion of payment operations workflows and cross-functional collaboration expectations.