Retail Vertical Executive (Customer Success)

TL;DR

Retail Vertical Executive (Customer Success): Driving customer ROI and business growth for CPG clients using strategic insights and analytics with an accent on relationship management and data-driven recommendations. Focus on leading business reviews, optimizing NPS, and converting growth opportunities within the retail vertical.

Location: Must be based in Kyiv, Ukraine (Block B, Building 4, Korolenkivska Street)

Company

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth.

What you will do

• Serve as the primary relationship owner, leading regular Business Reviews and managing Net Promoter Score (NPS).
• Deliver actionable recommendations and insightful presentations to drive value and ROI for C-suite clients.
• Educate customers on relevant digital tool features and functionalities tailored to their business needs.
• Identify and convert growth opportunities to generate sales leads and improve renewal rates.
• Coordinate with internal product and operations teams to enhance the overall client experience.
• Manage client onboarding processes and execute thought leadership projects.

Requirements

• Location: Must be based in Kyiv, Ukraine.
• 2–5 years of experience in the CPG industry, category management, or market research.
• Prior experience with NIQ or similar analytics solutions.
• Proficiency in Microsoft Excel and PowerPoint.
• English and Ukrainian: Upper-intermediate level (B2) required.
• Bachelor's degree required (Honour’s degree is a plus).

Culture & Benefits

• Flexible working environment.
• Volunteer time off.
• Access to LinkedIn Learning.
• Employee-Assistance-Program (EAP).