Senior Product Operations Manager

TL;DR

Senior Product Operations Manager (Product Operations): Driving operational excellence and scalability across the end-to-end product lifecycle with an accent on release management and workflow governance. Focus on optimizing Jira standards, leveraging Pendo for analytics, and improving product delivery predictability.

Location: Must be based in the United States

Salary: $130,000 – $160,000

What you will do

• Lead end-to-end release processes, ensuring alignment, risk management, and smooth delivery across multiple teams.
• Design and govern product development workflows and Jira standards to improve scalability and consistency.
• Administer Pendo to ensure tagging accuracy and high-quality instrumentation for reliable product usage data.
• Track and analyze key delivery metrics such as cycle time and predictability to enable continuous improvement.
• Partner with Product, Engineering, and Analytics teams to ensure release readiness and resolve data issues.
• Build and evolve scalable best practices, frameworks, and tooling for the product organization.

Requirements

• 7+ years of experience in product operations, program management, or product management.
• Strong expertise in Jira workflow design, governance, and operational reporting.
• Hands-on experience with Pendo or similar product analytics and experience tools.
• Proven ability to design and scale processes across product or engineering organizations.
• Strong analytical mindset with the ability to translate operational metrics into actionable improvements.
• Must be based in the United States

Culture & Benefits

• Remote-first work environment within the US.
• Comprehensive medical, dental, and vision insurance.
• 401(k) retirement plan with employer match.
• Flexible time off policy, including personal, mental health, and volunteer days.
• HSA and FSA options available.
• Home office equipment provided to support your remote setup.