Trainee Technical Support Engineer (iGaming)

TL;DR

Trainee Technical Support Engineer (iGaming): Validating deployments and monitoring release activities for a B2B iGaming SaaS platform with an accent on API troubleshooting and environment verification. Focus on analyzing application logs, performing integration checks, and resolving technical issues using SQL and REST APIs.

Location: Hybrid (Lviv, Ukraine). 80/20 office/home format until the end of 2026; primarily office-based from 2027.

Company

hirify.global is a leading B2B SaaS provider delivering iGaming software, content, and services to over 200 customers worldwide.

What you will do

• Validate deployments and monitor release activities across different environments.
• Perform game and integration verification following releases.
• Analyze application logs, HAR logs, and browser network traces for troubleshooting.
• Work with REST APIs, Postman, JSON payloads, and configuration files.
• Perform basic database checks using SQL queries.
• Collaborate with QA teams and escalate complex issues to developers or TechOps engineers.

Requirements

• Foundational knowledge of Web, Networks, and HTTP methods.
• Ability to perform API testing and use Browser DevTools.
• Basic knowledge of MySQL.
• English: B1/B2 level required.
• Must be based in Lviv to adhere to the hybrid work schedule.
• Strong analytical thinking and attention to detail.

Culture & Benefits

• Annual leave starting at 22 days, increasing up to 32 days by the fifth year.
• Private Medical Subscription and paid sick leave.
• Daily catered lunch or monthly lunch allowance.
• Professional development via Udemy for Business, LinkedIn Learning, O’Reilly, and an external training budget.
• Corporate English lessons and gym allowance.
• Comprehensive support for new parents, including paid maternity/paternity leave and WFH flexibility.