Customer Account Manager (Cloud)

TL;DR

Customer Account Manager (Cloud Services): Managing a small-account portfolio for Google Cloud, AWS, and JumpCloud with an accent on end-to-end commercial ownership. Focus on driving retention, optimizing pricing strategies, and scaling renewal processes for high-volume books.

Location: Fully Remote, Europe

Company

hirify.global is a multinational provider of digital transformation services and a Premier Partner of Google, helping clients optimize their use of cloud platforms.

What you will do

• Own the full commercial cycle for accounts under 300 seats, including qualification, pricing, quoting, and closing.
• Manage end-to-end renewals across the entire customer base to ensure revenue stability and contract continuity.
• Develop productized pricing packages and manage all commercial paperwork such as quotes and SOWs.
• Support the Sales team with scoping, proposal preparation, and qualification.
• Collaborate directly with Google, AWS, and JumpCloud on pricing, incentives, and partner programs.

Requirements

• 2+ years of experience in account management, renewals, or a similar commercial role.
• Proven ability to independently handle pricing, quoting, and negotiations.
• Experience managing high-volume account books with the ability to prioritize and automate.
• Familiarity with vendor resell environments (e.g., Google, AWS).
• Must be based in Europe.
• English: C1+ required.

Nice to have

• Strong interest in B2B SaaS and cloud platforms.
• Ability to leverage AI tools to automate repetitive tasks.

Culture & Benefits

• High degree of autonomy and ownership from day one.
• Direct exposure to top-tier cloud vendors (Google, AWS, JumpCloud).
• AI-first work culture that values automation and efficiency.
• Fast-paced environment that prioritizes initiative and delivery over rigid processes.

Hiring process

• Extended application including a brief video introduction.
• People & Culture call with cognitive exercises.
• Team interview with role-specific practical exercises.
• Final alignment on scope and compensation.