Service Desk Consultant

TL;DR

Service Desk Consultant: Diagnosing and resolving technical incidents in a fast-paced environment with an accent on Microsoft 365 and Azure support. Focus on acting as an escalation point, mentoring junior staff, and driving continuous service improvement.

Location: Hybrid working

Company

hirify.global is a recruitment and talent solutions provider.

What you will do

• Troubleshoot and resolve hardware, software, and network issues.
• Manage and update support tickets with detailed documentation.
• Collaborate with internal teams, partners, and third-party vendors.
• Support end-user devices and Microsoft 365 environments.
• Contribute to documentation, best practices, and process improvements.
• Act as an escalation point for 1st line teams and mentor apprentices.

Requirements

• Strong knowledge of the Microsoft stack including Windows 10/11, M365, and Azure.
• Proven experience in a service desk or MSP environment.
• Excellent communication and problem-solving skills.
• Microsoft Associate certification or equivalent qualification.

Culture & Benefits

• Supportive team culture.
• Career development and progression opportunities.
• Hybrid working model.