Help Desk Technician (Level II)

TL;DR

Help Desk Technician (Level II): Providing technical support and maintenance coordination for critical infrastructure systems with an accent on troubleshooting hardware, software, and network issues. Focus on managing trouble tickets, delivering 24/7 telephonic support, and ensuring system reliability for diverse stakeholders.

Location: Must be based in Sierra Vista, AZ, USA (Onsite role)

Salary: $19.00–$21.00 per hour

Company

hirify.global provides integrated technology solutions to secure national assets and borders, combining large-scale protection capabilities with rapid response to customer needs.

What you will do

• Manage maintenance and trouble tickets in the Nationwide Operations Resource Management system.
• Provide 24/7 telephonic technical assistance to customers and engineering personnel.
• Remotely install software and device drivers on client computers.
• Troubleshoot computer operating systems, hardware, and software issues.
• Assign tickets to appropriate maintenance personnel and monitor resolution status.
• Maintain accurate documentation of all actions taken to resolve technical issues.

Requirements

• Must be based in Sierra Vista, AZ
• High school diploma or equivalent with 1-3 years of relevant experience.
• Proficiency in Microsoft Windows and Office platforms.
• Ability to work a 24/7 schedule, including evenings, overnights, weekends, and holidays.
• Must be able to obtain and maintain government-issued security clearances.
• Valid driver's license and ability to meet safe driving requirements.

Culture & Benefits

• Comprehensive health, dental, and vision insurance coverage.
• 401(k) retirement plan with company contributions.
• Education and training/certificate reimbursement programs.
• Paid vacation, holidays, and various leave types including bereavement and military.
• Life insurance and accidental death/dismemberment coverage.
• Flexible spending accounts for health and dependent care.