Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Managing a portfolio of existing accounts to drive product adoption and maximize profit through cross-sell and up-sell opportunities with an accent on relationship building and IT product expertise. Focus on identifying growth opportunities, navigating customer escalations, and ensuring high customer satisfaction scores.

Location: Hybrid in Tampa, FL or Austin, TX (In the office 4 days per week). This position is NOT eligible for Visa sponsorship.

Company

hirify.global is a Unified IT Operations Platform providing endpoint management, autonomous patching, backup, and remote access for nearly 40,000 customers worldwide.

What you will do

• Grow a book of business within a portfolio of existing accounts to maximize company profit.
• Proactively engage customers to identify, qualify, and develop cross-sell and up-sell opportunities.
• Act as the single point of contact for accounts to nurture long-term stakeholder relationships.
• Analyze customer needs to present tailored solutions that ensure product adoption and satisfaction.
• Maintain accurate documentation of activities and opportunity forecasting using Salesforce.
• Monitor market conditions and competitive activities to maintain a strategic advantage.

Requirements

• Proven track record in achieving and maintaining sales targets.
• Extensive knowledge of IT systems and infrastructure.
• Exceptional consultative skills with the ability to communicate clearly and overcome objections.
• Must be based in or able to work hybrid in Tampa, FL or Austin, TX.
• Must have valid US work authorization (No Visa sponsorship provided).
• Bachelor's degree is preferred.

Culture & Benefits

• Hybrid remote work arrangement with designated office days.
• Comprehensive health benefits package including medical, dental, and vision insurance.
• 401(k) plan for financial future preparation.
• Unlimited PTO to support work-life balance.
• Collaborative and curious community with opportunities for professional growth and advancement.