Principal, Sales and Customer Intelligence (AI)

TL;DR

Principal, Sales and Customer Intelligence (AI): Designing and operating an AI-powered intelligence system to unify customer and field signals into a single operating system with an accent on VoC/VoS architecture and AI-driven synthesis. Focus on building agentic workflows to validate GTM hypotheses and closing the loop between customer signal and product features.

Location: Must be based in Mountain View, California; Atlanta, Georgia; or Frisco, Texas

Company

hirify.global is a global financial technology platform that powers prosperity for over 100 million customers worldwide through products like TurboTax, Credit Karma, QuickBooks, and Mailchimp.

What you will do

• Design and operate the VoC/VoS intelligence system connecting conversational, field sentiment, customer-direct, and behavioral signal sources.
• Develop and publish recurring intelligence artifacts including weekly theme briefs and quarterly scorecards for executive leadership.
• Deploy AI agents and simulations to rapidly test and validate new selling motions and GTM hypotheses before full-scale execution.
• Partner with Product teams to close the loop between customer signal and shipped features, measuring their impact on key metrics.
• Embed intelligence outputs into sales operating cadences such as SteerCo and PRD reviews to drive actionable insights.
• Leverage AI tools and LLMs to automate synthesis, tagging, and routing of signal across large volumes.

Requirements

• 5+ years of experience in customer insights, sales intelligence, revenue operations, or strategy.
• Proven experience designing multi-source insight systems and operationalizing the architecture for signal routing.
• Hands-on experience deploying AI-powered workflows or agentic systems using LLM-based tools.
• Strong analytical skills to synthesize qualitative and quantitative data into executive-ready narratives.
• Ability to build operating rhythms from scratch, including recurring artifacts and accountability structures.
• Must be located in or be able to work from Mountain View, CA; Atlanta, GA; or Frisco, TX

Nice to have

• Management consulting background.
• Experience in B2B SaaS, fintech, or SMB software markets.
• Familiarity with Gong, Salesforce, NPS platforms, or behavioral telemetry systems.

Culture & Benefits

• Competitive compensation package with a strong pay-for-performance approach.
• Eligibility for cash bonuses and equity rewards.
• Comprehensive benefits program for full-time employees.
• Commitment to ongoing fair pay across ethnicity and gender categories.