Technical Application Specialist (Telecom)

TL;DR

Technical Application Specialist (Telecom): Providing technical support and troubleshooting for ERP software within the Application Support Group with an accent on diagnosing system problems and repairing software bugs. Focus on performing complex remote testing, managing EDI integrations, and ensuring high service quality for telecom-focused clients.

Location: Hybrid in Dublin, California, USA

Salary: $62,000 – $100,000 USD

Company

hirify.global is a provider of data-driven, AI-powered cognitive ERP solutions helping businesses optimize global supply chains.

What you will do

• Diagnose, troubleshoot, and repair technical and system problems via phone, email, and chat.
• Perform complex remote testing and debugging of technical functions.
• Manage and document issue escalation while keeping customers and management informed.
• Maintain service quality levels and adhere to timely resolution standards.
• Participate in hirify.global product training to deepen application expertise.

Requirements

• 3+ years of applicable technical support experience.
• Strong problem-solving and technical troubleshooting skills.
• Ability to communicate effectively both verbally and in writing.
• Bachelor’s degree in Computer Science, Engineering, or equivalent experience.
• Must be based in or able to work from the Dublin, California office (Hybrid).

Nice to have

• Experience with Telecom platforms, EDI integrations, or Inventory Receiving.
• Knowledge of Microsoft SQL, ERP applications, or analytical tools.
• Familiarity with financial, manufacturing, retail, or distribution business processes.
• Spanish language proficiency.
• Skills in Networking, Cloud, and SaaS.

Culture & Benefits

• Comprehensive health and wellness benefits.
• Strong internal mobility with 25% of positions filled internally.
• Free LinkedIn Learning licenses and a dedicated Mentoring Program.
• Inclusive global workplace fostering innovation and partnership.
• Work-life balance policies built on mutual trust and support.