Manager, Advanced Support Consulting (SaaS)

TL;DR

Manager, Advanced Support Consulting (SaaS): Leading a team of consultants to deliver proactive, post-implementation technical services with an accent on client relationship management, process optimization, and cross-functional collaboration. Focus on driving team performance through data-driven insights, ensuring high-quality technical deliverables, and scaling impact for non-profit and corporate clients.

Location: Remote (United States only)

Salary: $80,000 – $105,000 plus 10% annual bonus

Company

A technology company providing end-to-end solutions for the social good industry, supporting over 20,000 customers including non-profits and Fortune 100 companies.

What you will do

• Lead, mentor, and develop a team of Advanced Support Consultants to ensure high-quality service delivery.
• Serve as an escalation point for key clients, ensuring technical and consultative needs are met effectively.
• Oversee technical consulting projects, including workflow design, form configuration, and reporting.
• Monitor team performance against strategic KPIs and use data to drive process improvements.
• Collaborate cross-functionally with Sales, Customer Success, Implementation, and Product teams.
• Maintain documentation and guidelines for team processes and client interactions.

Requirements

• Must be based in the United States
• Must not require current or future sponsorship for employment authorization
• 2+ years of team lead or management experience in a SaaS professional services organization.
• Proven experience in a technical support or consulting role within the software sector.
• Strong problem-solving abilities and a proactive, data-driven approach to decision-making.
• Excellent client-facing communication skills with the ability to explain complex technical information.

Nice to have

• Experience working with non-profit and government organizations.
• Enthusiasm for leveraging AI-powered tools to solve human challenges.

Culture & Benefits

• Inclusive and equitable culture focused on social impact.
• Comprehensive benefits package supporting health, well-being, and professional growth.
• Opportunity to contribute to a mission-driven organization aiming to increase giving rates.