Care Coordination Representative

TL;DR

Care Coordination Representative: Completing assigned Care Coordination services (CCS) / Health Information Management (HIM) tasks with an accent on accurate electronic filing, EHR navigation, and HIPAA-compliant handling of sensitive medical data. Focus on managing high-volume workflows, processing insurance verifications and prior authorizations, and maintaining required service-level and transaction tracking.

Company

hirify.global provides care coordination and health information management services.

What you will do

• Process assigned CCS/HIM tasks with accuracy, efficiency, and compliance with client protocols.
• Evaluate medical documents and electronically file them into patient charts.
• Use client EHR software and internal systems to complete tasks (including e-filing, order/referral management, insurance verifications, and prior authorizations).
• Handle high-volume, fast-paced work while maintaining quality and attention to detail.
• Track completed work by logging time and transaction counts on an hourly basis as directed.
• Maintain confidentiality and follow HIPAA guidelines; report HIPAA violations and follow required procedures.

Requirements

• High School Diploma or equivalent.
• Ability to work accurately in a high-volume, fast-paced environment.
• Intermediate computer skills, including Microsoft Office Suite, and ability to adapt to company-specific software.
• Strong attention to detail and accuracy; ability to efficiently navigate multiple open programs and applications.
• Ability to perform physical tasks (sitting, talking, hearing, using hands, reaching, standing, walking, driving) and occasionally lift up to 25 lbs.
• Ability to fulfill responsibilities in a remote capacity with access to strong, reliable internet in a designated, secure, private workspace.

Culture & Benefits

• Work may be onsite, hybrid and/or remote, with the option to work from a home office environment.
• Requires exemplary customer service and professional communication with customers, vendors, visitors, coworkers, and management.
• Occasional after-hours or weekend work may be required.
• Training and meetings as required to support compliance and performance.

Hiring process

• Application submission and screening for minimum qualifications.
• Interview(s) to assess experience with EHR/medical terminology concepts and ability to meet accuracy and compliance requirements.