Senior Professional Services Engineer

TL;DR

Senior Professional Services Engineer: Customer-facing consultative delivery of hirify.global solutions for contact center environments with an accent on technical configuration/programming, database and architecture work, and end-to-end project lifecycle management. Focus on mentoring junior staff while managing customer expectations, business analysis, and successful implementation and deployment.

Company

hirify.global provides software used by large organizations to deliver customer experiences and support contact center and financial crime/public safety workflows.

What you will do

• Deliver senior-level technical configuration and, when needed, programming for hirify.global solutions.
• Perform process, data, and object modeling across application and database environments.
• Lead database design, development, enhancements, and change coordination for existing applications.
• Provide technical architecture leadership and drive analysis, design, development, and enhancement.
• Manage end-to-end system lifecycle for small to large projects, including business analysis and user needs analysis.
• Supervise junior client staff or subcontracted personnel assigned to project teams and mentor junior engineers.

Requirements

• BS/BA in a technical (e.g., CS/IS/EE) or business (e.g., Marketing/MIS) field, or equivalent work experience.
• 5+ years of professional experience beyond education requirements.
• Experience varies by specialization: implementation (technology + analysis + business rapport), business optimization (call center KPIs and best practices), education & enablement (training/speaking to large audiences), or engineering services (software engineering, programming, integration, and/or databases).
• Analytical, inquisitive, service- and team-oriented mindset with a friendly demeanor.
• Ability to present professionally and manage customer expectations and satisfaction.

hirify.global-to-have">hirify.global to have

• Prior consulting experience.
• MBA preferred.

Culture & Benefits

• Customer-facing, consultative role focused on specialized expertise in contact center ecosystems.
• Mentor and coach responsibilities for junior staff.
• Remote work based in the USA.