Bilingual Customer Service Supervisor (Fintech)

TL;DR

Bilingual Customer Service Supervisor (Fintech): Leading and mentoring a customer service team to ensure operational excellence and high-quality support with an accent on performance management and process improvement. Focus on resolving escalated complaints, training team members, and maintaining high service standards in a fast-paced fintech environment.

Location: Must be based in Draper, UT (Onsite)

Company

hirify.global is a leading fintech provider of in-store and e-commerce lease-to-own solutions, operating as a subsidiary of PROG Holdings.

What you will do

• Lead and train the customer service team to achieve performance goals.
• Monitor calls and provide constructive feedback to team members.
• Perform administrative duties and document department progress.
• Conduct performance evaluations and handle employee praise or discipline.
• Address and resolve escalated customer complaints.
• Work required weekend shifts.

Requirements

• Must be bilingual in Spanish and English.
• Proven experience as a Supervisor, Team Lead, or Operations Trainer.
• Strong proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Ability to perform mathematical calculations related to discounts, interest, and commissions.
• Excellent written and verbal communication skills.
• Must be able to work onsite in Draper, UT, including weekends.

Culture & Benefits

• Opportunity for inclusive collaboration and professional development.
• Focus on innovation and operational excellence.
• Supportive team environment valuing compassion and hard work.