Bilingual Intake Coordinator (Legal)

TL;DR

Bilingual Intake Coordinator (Legal): Serving as the primary point of contact for prospective clients in the elderly care legal services sector with an accent on professional, empathetic communication in both English and Spanish. Focus on conducting accurate client intake, managing high-volume inbound/outbound calls, and maintaining precise documentation within internal systems.

Location: Must be based in the U.S. and available to work 8:30 AM – 5:30 PM EST

Company

hirify.global is a professional services firm providing specialized intake and operational support for legal practices.

What you will do

• Manage inbound and outbound calls for prospective clients with professionalism and empathy.
• Conduct client intake by capturing and documenting lead information accurately.
• Provide general information regarding elderly care legal services.
• Relay qualified leads and updates to the sales and legal teams.
• Maintain organized and up-to-date client records across internal systems.
• Ensure high responsiveness and service quality in all interactions.

Requirements

• Full professional fluency in Spanish and English (spoken and written).
• Prior experience in client-facing intake, customer service, or administrative roles.
• Strong verbal communication skills with a professional phone manner.
• High attention to detail in data entry and documentation.
• Ability to manage high-volume call environments independently.
• Must be available for a full-time schedule (40 hours/week) within EST time zone.

Nice to have

• Experience in legal, healthcare, or professional services environments.

Culture & Benefits

• Structured 2-week onboarding program to ensure role readiness.
• Opportunity to work in a professional, structured remote environment.
• Clear operational reporting structure within the intake and operations team.

Hiring process

• Subject to assessment and multiple interview rounds.
• Includes a 90-day probation period.