Bilingual Supervisor, Customer Service (Fintech)

TL;DR

Bilingual Supervisor, Customer Service (Fintech): Leading and training a customer service team to ensure operational excellence in lease-to-own solutions with an accent on performance management and team development. Focus on monitoring call accuracy, resolving escalated complaints, and improving departmental efficiency.

Location: Must be based in Glendale, AZ

Company

Leading provider of in-store and e-commerce lease-to-own solutions with over 20 years of experience in the FinTech industry.

What you will do

• Lead and train the Customer Service Team to achieve maximum results and operational excellence.
• Monitor calls to verify accuracy and provide team members with constructive feedback.
• Conduct performance evaluations, provide employee praise, and manage disciplinary actions.
• Address and resolve escalated customer complaints and problems.
• Perform administrative duties and evaluate department progress to identify opportunities for innovation.

Requirements

• Proven experience as a Supervisor, Team Lead, or Operations Trainer.
• Bilingual: Spanish speaking required.
• Strong proficiency with Microsoft Office (Word, Excel, and PowerPoint).
• Ability to perform financial calculations, including discounts, interest, and commissions.
• Excellent written and verbal communication and interpersonal skills.

Culture & Benefits

• Commitment to providing opportunities for inclusive collaboration and innovation.
• Focus on personal and professional development for all employees.
• Culture of excellence, compassion, and high-quality customer assistance.