Head of Community Bank – Consumer Channels

TL;DR

Head of Community Bank – Consumer Channels (Consumer Banking): Lead a national, customer-facing community bank operation across ~700 branches, shaping how the physical network evolves alongside digital channels with an accent on multi-site leadership, transformation delivery, and balancing strategic ambition with consistent execution. Focus on aligning senior leaders, improving commercial and customer outcomes, and driving cultural and performance change at scale.

Location: Flexible, Birmingham, Bristol, Edinburgh, Leeds, Manchester

Salary: £106,565 - £125,370

hirify.global

Lead a UK community banking operation within a large, customer-facing financial services organization.

What you will do

• Set a clear national vision for Community Bank and align colleagues behind it while evolving the branch network alongside digital channels.
• Lead through a senior leadership team (including Regional Directors and the Head of Customer Experience) to build capability and strengthen accountability.
• Own delivery of key business outcomes: commercial performance, colleague engagement, and fair customer results.
• Use insight, judgement, and market awareness to continually improve performance and shape future direction.
• Partner with senior leaders across Community Bank, central business units, and external stakeholders to influence enterprise priorities and drive change at scale.
• Operate in a complex, fast-moving environment and deliver consistent outcomes across a geographically dispersed workforce.

Requirements

• Proven experience leading large-scale, multi-site customer-facing operations (e.g., retail, banking, telco or similar).
• Demonstrable track record leading complex transformation programmes in fast-paced, evolving environments.
• Experience leading multi-layered senior leadership teams, driving high performance, engagement, and cultural change.
• Strong commercial and performance leadership with accountability for financial, operational, and customer outcomes.
• Ability to influence and align senior stakeholders across a complex, matrix organisation.

Nice to have

• Experience in financial services or a highly regulated environment.
• Exposure to integrating physical and digital customer channels.

Culture & Benefits

• Hybrid working: at least two days per week (or 40% of time) at one of the office sites listed, plus visibility in the Community Branch Network.
• Flexible working hours supported by Agile Working Options.
• Pension contribution up to 15%.
• Annual performance-related bonus and share schemes including free shares.
• 30 days’ holiday plus bank holidays, wellbeing initiatives, and generous parental leave policies.
• Reasonable adjustments available throughout the recruitment process.

Hiring process

• Apply for the role and complete the recruitment steps as outlined by hirify.global.
• Expect assessment of leadership experience, transformation delivery, and stakeholder influence.