Loyalty Director (Fintech)

TL;DR

Loyalty Director (Customer Retention): Leading the development of loyalty strategies and customer engagement propositions for major trading and automotive brands with an accent on customer retention and long-term value. Focus on shaping rewards ecosystems, influencing senior stakeholders, and driving commercial growth through measurable behavioral change.

Location: Hybrid Working (typically 2 days onsite in Cheshire, UK)

Salary: £80,000 - £110,000 + Bonus

Company

A specialist Trading consultancy helping major UK brands improve customer retention and engagement through loyalty strategy and technology.

What you will do

• Lead strategic client relationships across major trading and automotive organisations.
• Shape and develop customer loyalty, rewards, and engagement propositions.
• Drive commercial growth by converting opportunities into long-term partnerships.
• Influence senior stakeholders to guide complex programmes from concept to launch.
• Collaborate with strategy, technology, and delivery teams to create measurable customer outcomes.

Requirements

• Proven experience in loyalty, customer propositions, customer engagement, or retention-focused roles.
• Strong commercial acumen with experience managing senior stakeholders and valuable accounts.
• Track record of developing and launching successful customer propositions or loyalty programmes.
• Excellent presentation, communication, and relationship-building skills.
• Must be based in or able to work in a hybrid setup in Cheshire, UK.

Culture & Benefits

• Work on nationally recognised loyalty and customer engagement programmes.
• Greater autonomy and visibility than in traditional corporate environments.
• Competitive package including bonus and pension.
• Flexible benefits options.
• Join a growing consultancy with ambitious expansion plans.