Client Operations Analyst (Pension Operations)

TL;DR

Client Operations Analyst (Pension Operations): Managing pension transfers, payments, and operational processes within a regulated investment environment with an accent on accuracy, compliance, and client outcomes. Focus on investigating operational issues, liaising with pension providers, and ensuring alignment with FCA requirements.

Location: Must be based in London (Hybrid)

Company

hirify.global is an award-winning, industry-leading investment platform that champions the use of exchange-traded funds (ETFs).

What you will do

• Manage end-to-end pension transfer processes, including transfers in and out.
• Process pension-related payments accurately within agreed service levels.
• Liaise with pension providers, administrators, and third-party partners to resolve queries.
• Monitor transfer progress and proactively manage outstanding cases.
• Investigate operational issues and exceptions using structured problem-solving.
• Ensure all activities align with FCA requirements, including AML/KYC, CASS, and Consumer Duty.

Requirements

• At least 2 years of experience in pension operations or SIPP administration.
• Strong understanding of pension transfers and administration processes.
• Experience working with pension providers and transfer networks.
• Familiarity with Origo, Altus, or similar pension administration platforms.
• English fluency (C1 level and above) required.
• Must be based in London and able to work in a hybrid capacity.

Nice to have

• Experience in investment, wealth management, or fintech start-ups.
• Experience contributing to operational improvements or automation.
• Familiarity with SQL or operational tooling.

Culture & Benefits

• Impactful work from day one in a fast-moving, lean team.
• Opportunities for professional growth and influence as the company scales.
• Transparent and open culture with clear communication channels.
• Supportive team of experienced industry professionals.
• Remote-first and flexible work environment focused on results.

Hiring process

• Introductory call with the Talent team.
• Gamified cognitive assessment.
• Competency interview focused on operational risk and controls.
• Senior leadership interview.