Client Experience Specialist (Wealth Management)
ΠΡΡΡ & Π‘ΠΎΠΏΡΠΎΠ²ΠΎΠ΄
ΠΠ»Ρ ΠΌΡΡΡΠ° Ρ ΡΡΠΎΠΉ Π²Π°ΠΊΠ°Π½ΡΠΈΠ΅ΠΉ Π½ΡΠΆΠ΅Π½ Plus
ΠΠΏΠΈΡΠ°Π½ΠΈΠ΅ Π²Π°ΠΊΠ°Π½ΡΠΈΠΈ
Location: Remote - Nationwide, United States. Applicants must be authorized to work for any employer in the U.S.; visa sponsorship, including CPT/OPT, is not available.
Base salary: $55,300-$76,075 per year, with potential bonus participation.
Company
provides financial services focused on helping customers achieve financial freedom and supporting financial well-being.
What you will do
- Support four advisory practices and deliver proactive and reactive client engagements.
- Build and maintain long-term relationships with Premier IRA/Brokerage clients holding $250,000-$1 million in assets under management.
- Identify financial planning opportunities, collect documentation, and coordinate advisory delivery calls.
- Prepare client and welcome call summaries for advisory meetings and introductions.
- Identify share-of-wallet opportunities and coordinate follow-up with advisory and specialist teams.
- Provide quality assurance for service requests and facilitate client appreciation activities.
Requirements
- Bachelorβs degree in Business or a related discipline, or equivalent experience.
- At least 2 years of related experience in financial services, customer experience, or client services.
- Excellent verbal and written communication, presentation, organizational, and prioritization skills.
- Ability to manage multiple time-sensitive tasks and work proactively with strong attention to detail.
- FINRA Series 7, 63, and 65 or 66 registrations are required.
- Reliable high-speed wired internet and a suitable home workspace are required for remote work.
Nice to have
- Ability to establish trust and build long-term client relationships.
- Experience navigating multiple client needs and identifying effective outcomes.
- Proficiency in Microsoft Word, Excel, Outlook, PowerPoint, Salesforce, NetX360, and related systems.
Culture & Benefits
- Flexible work environment with opportunities for internal mobility.
- Medical, dental, vision, and life insurance.
- 401(k) plan with company matching contributions of up to 6% and other retirement benefits.
- Tuition reimbursement of up to $5,250 per year.
- Paid time off upon hire, company holidays, floating holidays, volunteer time, and parental and disability leave programs.
- Inclusive Business Resource Groups and a business-casual work environment.
ΠΡΠ΄ΡΡΠ΅ ΠΎΡΡΠΎΡΠΎΠΆΠ½Ρ: Π΅ΡΠ»ΠΈ ΡΠ°Π±ΠΎΡΠΎΠ΄Π°ΡΠ΅Π»Ρ ΠΏΡΠΎΡΠΈΡ Π²ΠΎΠΉΡΠΈ Π² ΠΈΡ ΡΠΈΡΡΠ΅ΠΌΡ, ΠΈΡΠΏΠΎΠ»ΡΠ·ΡΡ iCloud/Google, ΠΏΡΠΈΡΠ»Π°ΡΡ ΠΊΠΎΠ΄/ΠΏΠ°ΡΠΎΠ»Ρ, Π·Π°ΠΏΡΡΡΠΈΡΡ ΠΊΠΎΠ΄/ΠΠ, Π½Π΅ Π΄Π΅Π»Π°ΠΉΡΠ΅ ΡΡΠΎΠ³ΠΎ - ΡΡΠΎ ΠΌΠΎΡΠ΅Π½Π½ΠΈΠΊΠΈ. ΠΠ±ΡΠ·Π°ΡΠ΅Π»ΡΠ½ΠΎ ΠΆΠΌΠΈΡΠ΅ "ΠΠΎΠΆΠ°Π»ΠΎΠ²Π°ΡΡΡΡ" ΠΈΠ»ΠΈ ΠΏΠΈΡΠΈΡΠ΅ Π² ΠΏΠΎΠ΄Π΄Π΅ΡΠΆΠΊΡ. ΠΠΎΠ΄ΡΠΎΠ±Π½Π΅Π΅ Π² Π³Π°ΠΉΠ΄Π΅ β