Senior Software Delivery Program Manager (Healthcare)

TL;DR

Senior Software Delivery Program Manager (Healthcare): Managing multiple concurrent projects and workstreams to facilitate efficient product implementation and customer onboarding with an accent on strategic planning and stakeholder management. Focus on coordinating cross-functional teams, mitigating project risks, and ensuring the successful delivery of complex healthcare CX solutions.

Location: Must be based in Canada or the US. Toronto-area employees are required to collaborate in-office Monday through Thursday.

Salary: $111,500 - $139,400 CAD

Company

hirify.global is a leading AI-powered healthcare consumer experience (CX) platform that delivers personalized health solutions to over 63 million people worldwide.

What you will do

• Create and manage end-to-end project plans, status reports, and risk/issue logs for new customer implementations.
• Act as the primary strategic liaison between customers and hirify.global's cross-functional internal teams.
• Coordinate with Marketing, Product, Engineering, and Operations to ensure delivery of customer requirements.
• Lead client discussions and manage expectations of key decision-makers to drive accountability.
• Support change control processes and governance meetings to maintain project scope and timeline integrity.
• Oversee testing initiatives throughout the implementation lifecycle and act as the customer liaison for testing resources.

Requirements

• 3-5 years of experience in a high-performance implementation capacity.
• 5+ years of project management experience (preferred).
• Bachelor’s degree or equivalent.
• Experience in healthcare, consumer applications, or technology.
• Must be based in Canada or the US.

Culture & Benefits

• Comprehensive medical, dental, and vision coverage.
• Performance-based bonus program and Employee Stock Option Program.
• Unlimited Paid Time Off and dedicated wellness days for mental and physical health.
• Tax-advantaged spending accounts for healthcare and dependent care.
• Abundant opportunities for professional development and a structured mentorship program.

Hiring process

• Recruiter review of all applications for alignment with needs.
• Introductory call to discuss goals, followed by team-specific interviews.
• Offer stage followed by mandatory reference and background checks.