Field Office Technician

TL;DR

Field Office Technician: Providing onsite technical support and infrastructure maintenance for federal programs with an accent on network performance, hardware troubleshooting, and end-user device management. Focus on ensuring compliance with USACE IT policies, managing equipment disposal, and resolving technical issues via ticketing systems.

Location: Must be based in the United States (Onsite role).

Company

A service-oriented company partnering with commercial healthcare and government entities to deliver innovative AI, automation, and data transformation solutions.

What you will do

• Conduct network performance evaluations and maintain conference room equipment.
• Provide direct technical support for end-user devices and onsite personnel.
• Ensure all IT operations remain compliant with USACE policies.
• Assist with IT equipment disposal training and procedures.
• Manage and resolve technical issues through established ticketing systems.

Requirements

• Bachelor's degree in IT, Computer Science, or equivalent work experience.
• Minimum 4 years of experience in IT or field/user support roles.
• Strong technical knowledge of hardware, software, and network troubleshooting.
• Proficiency in remote support tools and ticketing systems.
• Must be willing to travel as required by the role.

Nice to have

• Relevant certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator.
• Familiarity with Government IT environments and policies.
• Ability to obtain a Secret Clearance.

Culture & Benefits

• Entrepreneurial environment with a focus on innovation and trust.
• Commitment to 10 Guiding Principles including transparency and valuing people.
• Equal opportunity employer dedicated to non-discrimination.
• Fast-paced, challenging work environment where no two days are the same.