Head of Renewals (SaaS)

TL;DR

Head of Renewals (SaaS): Building and scaling the renewals function from scratch for an AI-native audit and advisory platform with an accent on commercial strategy, contract negotiation, and cross-functional alignment. Focus on establishing data-driven renewal playbooks, managing the full renewal lifecycle, and developing a high-performing team to drive retention and expansion.

Location: Must be based in the USA

Compensation: $160,000 – $185,000 + Equity

Company

hirify.global is an AI-native platform transforming audit and advisory workflows for top accounting and consulting firms.

What you will do

• Manage the full renewal lifecycle, including outreach, risk triage, negotiation, and contract execution.
• Build the renewals playbook from scratch, defining engagement models, escalation frameworks, and KPI structures.
• Lead high-stakes commercial negotiations with executive-level stakeholders at accounting and advisory firms.
• Develop data-driven renewal strategies based on customer health, usage trends, and stakeholder dynamics.
• Partner with Finance and CS leadership to establish reporting cadences and ARR forecasting.
• Hire and develop a team of Renewals Specialists as the function scales.

Requirements

• Must be based in the USA
• 7+ years of experience in SaaS renewals, customer success, or commercial account management.
• Proven track record of personally owning and hitting GRR/NRR targets.
• Experience building a renewals function or motion from scratch.
• Strong commercial negotiation skills with experience leading executive-level conversations.
• Analytical fluency in building renewal forecasts and presenting cohort-level retention performance.
• Proficiency in CRM systems, specifically HubSpot or Salesforce.

Nice to have

• Background in audit, accounting, or professional services.
• Experience in AI-native SaaS or with AI workflow tools.
• Experience scaling a renewals function through a Series B or C inflection point.

Culture & Benefits

• Competitive compensation packages with meaningful equity ownership.
• Flexible PTO policy.
• Wellness benefits, including free therapy sessions.
• Technology and work-from-home reimbursement.
• Regular company offsites.