Customer Service Representative (Web3)

TL;DR

Customer Service Representative (Web3): Handling high volumes of customer queries via live chat and phone for the world's largest cryptocurrency exchange with an accent on problem-solving and service accuracy. Focus on managing complex complaints and resolving technical user issues within strict time limits.

Location: Remote (Portugal)

Company

hirify.global is a leading global blockchain ecosystem and the world's largest cryptocurrency exchange by trading volume and registered users.

What you will do

• Handle a high volume of incoming requests via live chat and phone calls.
• Identify and evaluate customer needs to deliver high satisfaction.
• Provide accurate, valid, and comprehensive information regarding platform products.
• Manage complaints and provide effective solutions within established time limits.
• Follow corporate communication procedures, guidelines, and policies.
• Proactively engage customers to improve their overall experience.

Requirements

• 1+ years of proven experience in customer-facing roles or as a customer service representative.
• Fluency in English and Italian is required.
• Willingness to work weekends and irregular hours, including night shifts.
• Proficiency in using IT tools for professional purposes to handle technical queries.
• Exceptional written communication skills and active listening abilities.
• Ability to multi-task and prioritize time effectively.

Nice to have

• Knowledge of the cryptocurrency and blockchain field.
• Multi-lingual capability beyond English and Italian.

Culture & Benefits

• Opportunity to work within the world's leading blockchain ecosystem.
• Collaborative, user-centric global organization with a flat structure.
• Autonomy to tackle unique, fast-paced projects in an innovative environment.
• Work-from-home arrangement.
• Competitive salary and corporate benefits.