Web3 Junior Operations Support Associate (Mandarin-speaking)

Location: Malaysia; remote

Company

hirify.global is a fintech and blockchain technology group providing exchange, payment, infrastructure, custody, wallet, and blockchain integration solutions to corporate clients worldwide.

What you will do

• Support global onboarding and identity verification (KYC) processes through internal systems and cross-functional coordination.
• Monitor and analyze internally reported service cases and issues, identifying trends and opportunities to improve processes.
• Collaborate with product, compliance, risk, and operations teams on platform-related needs.
• Develop and maintain internal FAQs, SOPs, and documentation for new and existing features.
• Provide operational support and complete additional tasks assigned by the Supervisor.

Requirements

• Proficiency in both verbal and written Mandarin and English.
• Strong interpersonal skills, a professional attitude, and a collaborative, proactive mindset.
• Ability to think independently, troubleshoot new problems, and suggest improvements.
• Strong numerical aptitude and analytical thinking skills.
• Self-motivated ability to work independently while contributing effectively to a team.
• Willingness to work on a shifting schedule.

Nice to have

• Prior experience in customer service operations, risk management, or related roles in traditional finance or crypto.
• Bachelor’s degree or equivalent qualification.
• Additional languages.

Culture & Benefits

• Remote work arrangement.
• Full-time employment.
• Competitive total compensation package.
• Team-building programs and company events.