Relationship Management Team Lead (Fintech)

TL;DR

Relationship Management Team Lead (Fintech): Leading a regional team to drive customer retention, satisfaction, and revenue growth while managing a portfolio of strategic accounts with an accent on payments ecosystem expertise. Focus on mentoring the team, managing escalations, and ensuring operational excellence in fraud and dispute management.

Location: Toronto, Ontario, Canada

Company

hirify.global is a leading provider of payment technology and software solutions, serving merchants and financial institutions worldwide.

What you will do

• Lead and develop the regional Relationship Management team to ensure consistent service delivery and commercial performance.
• Manage a portfolio of strategic accounts, identifying growth opportunities and ensuring high levels of customer satisfaction.
• Act as the primary escalation point for the region, resolving complex client issues and supporting team members in stakeholder management.
• Drive structured upsell execution and maintain accurate reporting and forecasting for the regional pipeline.
• Ensure team adherence to internal processes, CRM hygiene, and documentation standards.
• Collaborate with onboarding teams and internal stakeholders to support customer success and resolve operational bottlenecks.

Requirements

• 10+ years of experience in sales or relationship management within the cards and payments industry.
• Proven track record of team leadership and managing high-risk clients.
• Deep expertise in credit/debit card solutions, transaction processing, and risk mitigation strategies.
• Strong analytical skills and a structured approach to problem-solving.
• Excellent communication skills in English, capable of leading strategic discussions with senior client leaders.

Nice to have

• Bachelor’s Degree or equivalent experience.
• Proven experience managing Tier 1 clients.
• Strong understanding of high-risk vertical business models.
• Experience with dispute and fraud management products, specifically Verifi and Ethoca.

Culture & Benefits

• Opportunity to lead a growing team within a hirify.global organization.
• Focus on professional development and team growth.
• Collaborative environment with a results-driven mindset.
• Involvement in strategic account planning and high-level client engagement.