Customer Success Manager (Medical Devices)

TL;DR

Customer Success Manager (Medical Devices): Driving customer outcomes and revenue growth for AI-driven industrial CT scanning products with an accent on the medical devices manufacturing lifecycle. Focus on managing the complete customer lifecycle, ensuring ROI, and driving net revenue retention through strategic account growth.

Location: San Francisco, CA

Salary: $140,000 - $160,000 per year

Company

hirify.global upgrades manufacturing by providing advanced industrial CT scanning and AI-driven tools for unprecedented product visibility and quantitative data analysis.

What you will do

• Serve as the primary point of contact and trusted advisor for customer accounts, coordinating with Solutions Engineering, Sales, and Product teams.
• Guide customers through validation of hardware and software products, including IQ/OQ/PQ and CSV.
• Identify, track, and quantify business impact to demonstrate the ROI of hirify.global’s products.
• Proactively manage renewals and identify opportunities within the portfolio to drive expansion and mitigate churn.
• Build strong customer relationships through business reviews, goal planning, and product roadmap reviews.
• Help build a scalable customer success function by creating data-driven processes and playbooks.

Requirements

• Engineering B.S. degree or equivalent technical experience.
• 10+ years of experience in consulting, program management, or directly in medical devices product development/manufacturing.
• Deep understanding of the processes and challenges in medical device product development and NPI.
• Familiarity with ISO 13485, 21 CFR Part 11, and medical devices product lifecycles.
• Ability to independently create and deliver executive-level presentations.
• Must be located in San Francisco, CA.

Nice to have

• MBA or equivalent business experience.
• Experience in Quality Control (QC) or Quality Assurance (QA).

Culture & Benefits

• Competitive cash and equity compensation.
• Health & wellness stipend, 401k, and parental leave.
• Flexible PTO and commuter benefits.
• Company-wide events and a collaborative, inclusive team environment.