Enterprise Engagement Manager (AI)

TL;DR

Enterprise Engagement Manager (AI): Driving customer success, value realization, and long-term growth for enterprise clients using agentic AI with an accent on AI-driven CX transformation and strategic account expansion. Focus on guiding organizations from implementation to adoption and ensuring measurable business impact through intelligent automation.

Location: Berlin Office or Munich Office

Company

hirify.global is an AI company building agentic AI foundations to transform customer experience for global enterprise brands.

What you will do

• Own the end-to-end customer journey post-sale to ensure successful adoption and long-term value realization.
• Act as a strategic advisor to enterprise clients, guiding stakeholders through AI-driven digital transformation.
• Identify and drive expansion opportunities by developing growth plans across new use cases and teams.
• Lead cross-functional teams to ensure smooth, on-time implementations and successful go-lives.
• Translate product capabilities and data into clear business impact through executive storytelling and success plans.
• Align technical and business stakeholders to maintain momentum and accountability throughout the customer lifecycle.

Requirements

• 2+ years of experience in Customer Success, Consulting, or Account Management within enterprise environments.
• Proven track record of driving strategic value and digital transformation in complex organizations.
• Strong project and stakeholder management skills with a focus on execution.
• Native or bilingual German and fluent English proficiency.
• Technical curiosity and interest in AI, automation, and customer experience.

Culture & Benefits

• Opportunity to work with global enterprise brands like Booking.com, SAP, and Allianz.
• High-ownership culture where accountability for outcomes is prioritized over tasks.
• Fast-paced environment with direct feedback and significant contribution expectations from day one.
• Backed by leading global investors including General Catalyst, EQT Ventures, and Altimeter Capital.

Hiring process

• Talent Acquisition screening.
• Interview with the Hiring Manager.
• Technical Interview(s).
• Bar Raiser session.