Customer Success Manager (Aerospace & Defense)

TL;DR

Customer Success Manager (Aerospace & Defense): Driving outcomes and strategic growth for customers in the aerospace and defense sectors with an accent on net revenue retention and account growth. Focus on integrating industrial CT scanning technology into defense program lifecycles and translating technical success into measurable business value.

Location: Boston, MA

Salary: $140,000 - $160,000 per year

Company

hirify.global is a startup upgrading manufacturing through industrial CT scanning and AI-driven computer vision tools that provide deep visibility into complex products.

What you will do

• Act as the primary point of contact and advisor, coordinating across Application Engineering, Sales, Marketing, and Product teams.
• Ensure technology integration into defense program lifecycles, tracking milestones from deployment to long-term adoption.
• Identify and quantify business impact to demonstrate the ROI of hirify.global’s products.
• Proactively manage renewals and identify expansion opportunities within the customer portfolio.
• Build strong relationships through business reviews, success planning, and product roadmap discussions.
• Help develop a scalable customer success function, including standard playbooks and data-driven processes.

Requirements

• Engineering B.S. degree or similar qualification.
• 10+ years of combined experience in technical engineering/manufacturing and client-facing roles like account management or consulting.
• Proven experience managing accounts, contracts, or technical programs within the defense ecosystem (DoD or Tier 1 defense primes).
• Deep familiarity with business models and manufacturing processes specific to aerospace and defense.
• Knowledge of industry standards such as AS9100.
• Ability to create and deliver executive-level presentations and communicate effectively across all organizational levels.

Culture & Benefits

• Competitive cash and equity compensation.
• Health & wellness stipend and 401k.
• Flexible PTO and parental leave.
• Commuter benefits and company-wide events.
• Inclusive work environment that values diverse backgrounds and perspectives.