Fraud Investigations Specialist

TL;DR

Fraud Investigations Specialist: Conducting fraud investigations and monitoring the risk alert queue to protect hirify.global from fraud, financial and reputational risk with an accent on SLA-driven case handling and customer-facing correspondence. Focus on separating legitimate behavior from suspected illicit activity and using new information to make accurate, timely decisions.

Location: Riga, Latvia

Salary: €1,867 - €2,800 (gross) base salary range

hirify.global is a global bank payment company helping businesses collect and send payments via direct debit, real-time payments, and open banking.

What you will do

• Monitor the risk alert queue and identify high-risk behavior within the business portfolio
• Conduct fraud investigations within service level agreements to reduce potential revenue losses
• Build a thorough understanding of hirify.global product, policies, and processes
• Handle customer-facing correspondence and coordinate with internal teams to ensure a seamless merchant experience

Requirements

• Some experience in a fraud investigations role or a similar function
• Ability to use logic and reasoning to distinguish legitimate activity from suspected illicit activity
• Understanding of how new information impacts current and future problem-solving and decision-making
• Strong written English skills to communicate effectively with internal and external stakeholders
• Initiative and results-focused working style (prioritise, organise, and drive cases to completion)

Culture & Benefits

• Wellbeing support with dedicated medical cover
• Work away scheme: option to work away from your country of residence for up to 90 days in any 12-month period
• Adaptive working for flexible scheduling
• Equity for permanently employed employees
• Learning budget and generous time off, including volunteer days and wellness days