Senior Implementation Specialist (SaaS)
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Senior Implementation Specialist (SaaS): Managing projects to ensure the delivery of customer-focused software products with an accent on technical configuration and API integration. Focus on gathering complex customer requirements, documenting test scenarios, and aligning product roadmaps with delivery expectations.
Location: Onsite in Melbourne (Cremorne/Richmond), Australia
Company
is a global leader in data and software services that transforms the vehicle lifecycle into a connected digital experience through cognitive insights and automation.
What you will do
- Manage projects to deliver thorough, customer-focused implementation and configuration strategies.
- Act as a technical customer-facing expert for workflow adaptation and API integrations.
- Gather detailed customer requirements and document test scenarios to support QA.
- Collaborate with configuration, training, and product teams to ensure roadmap alignment and revenue expectations.
- Provide 3rd level support and subject matter expertise on products.
- Conduct customer training on newly delivered software configurations.
Requirements
- University degree in Business, Engineering, Computer Science, or equivalent.
- 10+ years of experience delivering large transformation programs utilizing high-performing teams.
- Experience with technical implementations covering SOA, APIs, SOAP, XSLT, Postman, Swagger, OAuth, XML, or CSS.
- Strong technical requirements gathering or business analysis experience, ideally in Automotive or Insurance markets.
- Proficiency with JIRA, Confluence, and Office365.
- Expertise in Agile methodologies (Scrum) and traditional Waterfall project implementations.
Culture & Benefits
- Opportunity to work for a global leader in the SaaS industry.
- Chance to deliver software for some of Australia's most prominent brands.
- Ultra-modern, supportive, and fun workplace located in the heart of Melbourne's tech hub.
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