Senior Implementation Specialist (SaaS)

TL;DR

Senior Implementation Specialist (SaaS): Managing projects to ensure the delivery of customer-focused software products with an accent on technical configuration and API integration. Focus on gathering complex customer requirements, documenting test scenarios, and aligning product roadmaps with delivery expectations.

Location: Onsite in Melbourne (Cremorne/Richmond), Australia

Company

hirify.global is a global leader in data and software services that transforms the vehicle lifecycle into a connected digital experience through cognitive insights and automation.

What you will do

• Manage projects to deliver thorough, customer-focused implementation and configuration strategies.
• Act as a technical customer-facing expert for workflow adaptation and API integrations.
• Gather detailed customer requirements and document test scenarios to support QA.
• Collaborate with configuration, training, and product teams to ensure roadmap alignment and revenue expectations.
• Provide 3rd level support and subject matter expertise on hirify.global products.
• Conduct customer training on newly delivered software configurations.

Requirements

• University degree in Business, Engineering, Computer Science, or equivalent.
• 10+ years of experience delivering large transformation programs utilizing high-performing teams.
• Experience with technical implementations covering SOA, APIs, SOAP, XSLT, Postman, Swagger, OAuth, XML, or CSS.
• Strong technical requirements gathering or business analysis experience, ideally in Automotive or Insurance markets.
• Proficiency with JIRA, Confluence, and Office365.
• Expertise in Agile methodologies (Scrum) and traditional Waterfall project implementations.

Culture & Benefits

• Opportunity to work for a global leader in the SaaS industry.
• Chance to deliver software for some of Australia's most prominent brands.
• Ultra-modern, supportive, and fun workplace located in the heart of Melbourne's tech hub.