Technical Delivery Manager (AI)

TL;DR

Technical Delivery Manager (AI): Leading end-to-end technical implementations and customer onboarding for an AI-native legal workspace with an accent on enterprise integrations and deployment. Focus on configuring SSO, DMS integrations, and coordinating between stakeholders to ensure seamless platform adoption.

Location: On-site in Sydney, Australia

Company

hirify.global is an AI-native workspace redefining legal work, serving over 1,000 customers globally with $100M+ in ARR.

What you will do

• Lead integration projects from kickoff to go-live, owning technical documentation, test plans, and rollout execution.
• Act as the primary technical point of contact for enterprise customers during implementation and early adoption.
• Configure customer environments, including SSO, API-based connections, and DMS integrations like iManage, SharePoint, and NetDocuments.
• Provide post-rollout technical support and troubleshoot advanced issues to ensure high customer satisfaction.
• Coordinate across Sales, Engineering, and Customer Success to align requirements and ensure smooth rollouts.
• Deliver technical training and guidance to customer teams on configuration and best practices.

Requirements

• Proven experience in technical delivery, implementation, or a similar customer-facing technical role.
• Hands-on experience with SSO, authentication protocols, and enterprise integrations (DMS platforms, APIs).
• Strong project management skills with a proactive approach to managing multiple parallel projects.
• Ability to translate technical concepts clearly for non-technical audiences.
• Strong communication skills and ability to build trusted relationships.
• Must be based in Sydney, Australia for on-site work.

Culture & Benefits

• High-performance culture emphasizing ownership, excellence, and a "mission before ego" mindset.
• Environment of high standards with direct, ego-free feedback.
• Opportunity to work in a fast-paced, high-growth environment with a rapidly scaling product.
• Commitment to diversity, equity, and inclusion as an Equal Opportunity Employer.