National Accounts Service Coordinator

TL;DR

National Accounts Service Coordinator (Administration): Coordinating service delivery for national accounts and managing communication between internal teams and external clients with an accent on operational efficiency and client satisfaction. Focus on scheduling service appointments via portals, overseeing emergency response deployment, and maintaining detailed project documentation.

Company

Global leader in access solutions providing physical and virtual security across more than 70 countries.

What you will do

• Manage client inquiries and maintain positive professional relationships to enhance overall satisfaction.
• Coordinate service appointments and track progress using customer portals.
• Maintain accurate records of service activities, project financials, and resource utilization.
• Coordinate emergency response teams for rapid resource deployment, including on-call coverage.
• Collaborate with technicians and management to ensure seamless service delivery.
• Resolve service delivery conflicts and escalate complex issues to management.

Requirements

• Proven experience in a coordination or customer service role.
• High school diploma or equivalent (associate's degree preferred).
• Strong organizational and multitasking abilities in a fast-paced environment.
• Excellent written and verbal communication skills.
• Proficiency in scheduling and documentation software.
• Ability to remain calm and decisive under high pressure.

Culture & Benefits

• Opportunities for local, regional, or international career growth.
• Culture focused on results rather than titles or backgrounds.
• Regular feedback, training, and professional development opportunities.
• Inclusive and diverse team environment valuing different perspectives.