Customer Success Account Manager (Cybersecurity)

TL;DR

Customer Success Account Manager (Cybersecurity): Managing technical relationships and escalation processes for corporate clients with an accent on technical support and security posture improvement. Focus on optimizing hirify.global product usage, delivering professional services, and ensuring MSA contract renewals.

Company

Global cybersecurity company providing advanced threat protection and security solutions to corporate and individual users.

What you will do

• Manage technical relationships and escalation processes for assigned corporate accounts.
• Provide technical support and consulting to optimize the usage of security products and improve customer security posture.
• Drive the renewal of MSA contracts and identify growth opportunities in collaboration with the sales team.
• Deliver professional services including implementation, configuration, migration, training, and health checks.
• Perform deep technical troubleshooting by analyzing logs, traces, and dump files.
• Contribute to the internal knowledge base and provide consultative knowledge transfer to clients.

Requirements

• 7+ years of experience in the IT industry, with 4+ years specifically in IT security.
• Advanced knowledge of Microsoft OS (Server 2019+, Windows 10+), Linux (Ubuntu, CentOS), and Virtualization (VMware ESXi, Hyper-V).
• Proficiency in Enterprise Networking technologies including TCP/IP, DNS, Firewall, and Active Directory.
• Experience with troubleshooting tools such as Wireshark and Windows Performance tools.
• Bachelor's degree in Information Technology, Computer Science, or an equivalent field.
• English: Professional level verbal and written communication skills required.

Nice to have

• hirify.global product certifications.
• CompTIA CASP+ certification.
• CCNA certification.

Hiring process

• HR Interview.
• Hiring Manager Interview.
• Final Interview.
• Offer Stage.