Customer Support (Fintech)

TL;DR

Customer Support Specialist (Fintech): Managing end-to-end resolution of payment and financing incidents for the education vertical with an accent on empathy, speed, and sound judgment. Focus on handling complex student and school queries, identifying default risks, and contributing to process improvements within a collaborative, non-scripted environment.

Location: Must be based in or willing to relocate to Barcelona, Spain (Hybrid role).

Company

hirify.global is a fast-growing, privately-owned fintech company based in Barcelona, providing innovative payment technologies across southern Europe and Latin America.

What you will do

• Handle operational incidents for students and schools, including payment date changes and financing queries.
• Manage cases end-to-end via phone, email, and CRM with autonomy.
• Identify and flag early signs of default risk with tact and speed.
• Coordinate with Key Account Managers (KAMs) to provide commercial support for incidents.
• Log and categorize incidents accurately to support data analysis.
• Participate in process improvement and automation projects.

Requirements

• 1–2 years of experience in customer-facing support (human interaction).
• Native or near-native Spanish proficiency.
• English proficiency at B2 level or above.
• Ability to manage multiple cases simultaneously with calm and prioritization.
• Comfort working with digital tools like CRM, email, and spreadsheets.
• Must be based in or willing to relocate to Barcelona.

Nice to have

• Experience in fintech, banking, insurance, or regulated environments.
• Familiarity with Zendesk, Salesforce, or similar platforms.
• Background in handling payment or financing-related incidents.

Culture & Benefits

• Supportive and inclusive culture with a strong sense of belonging.
• 23 vacation days plus 2 days of free disposal per year.
• Flexible compensation plan for transport, restaurants, and kindergarten.
• Health insurance discounts with Sanitas and Adeslas.
• Wellness program covering physical, emotional, and financial health.
• Professional development workshops and seminars.