Operations Supervisor (Robotics)

TL;DR

Operations Supervisor (Robotics): Leading a team of operations personnel to support commercial deliveries with a fleet of autonomous sidewalk robots with an accent on team leadership and operational scalability. Focus on bridging the gap between engineering and field operations while optimizing robot fleet performance.

Location: On-site in San Jose, CA (5 days per week)

Salary: $65,000 – $90,000 + Equity

Company

hirify.global is reimagining urban movement using personable autonomous sidewalk robots to streamline deliveries and support local businesses.

What you will do

• Lead, hire, coach, and develop a team of operations personnel to ensure efficient, customer-oriented delivery services.
• Manage daily operations, including the supervision of field agents, robots, and remote operators.
• Serve as the primary link between engineering and operations, providing feedback to inform product development and supporting tests.
• Monitor staff performance against KPIs and customer service objectives, conducting regular one-on-ones.
• Ensure compliance with company policies and drive process improvements to allow operations to scale.
• Handle personnel administration including performance appraisals and promotions in coordination with HR.

Requirements

• 2+ years of experience hiring and managing a team of 5+ employees.
• 3+ years of experience in field operations, delivery, or logistics.
• Valid US driver’s license.
• Ability to work weekends, evenings, and holidays on-site in San Jose.
• Ability to lift 70 lbs.
• Strong interpersonal and communication skills to motivate employees across all levels.

Nice to have

• Bachelor's Degree in Business or Economics.
• 3+ years of experience in Customer Resolution & Support.
• Experience working in high-growth, fast-paced startups.
• Proficiency with G Suite, specifically Google Docs and Sheets.
• Multi-lingual capabilities (Spanish).

Culture & Benefits

• Work within an agile, diverse, and driven team of tech industry veterans.
• Collaborative environment focused on solving complex dynamic problems respectfully.
• Opportunity to work with cutting-edge technology in robotics, ML, and computer vision.
• Competitive compensation package including equity options.