Product Quality Manager (Fintech)

TL;DR

Product Quality Manager (Fintech): Leading end-to-end quality control across secured lending operations in an AI-driven financial environment with an accent on regulatory compliance and risk-based quality frameworks. Focus on designing QC sampling methodologies, driving root cause analysis of loan defects, and modernizing quality measurement via AI-powered tooling.

Location: Must be based in the United States

Company

A fast-moving, AI-driven financial company specializing in secured lending operations.

What you will do

• Lead the secured lending QC program across origination, servicing, collections, and investor defect analysis.
• Design and oversee risk-based QC sampling methodologies aligned with regulatory and audit requirements.
• Perform root cause analysis of defects and repurchase demands to develop actionable remediation plans.
• Develop executive-level dashboards and reporting frameworks to track defect trends and cure rates.
• Own and enhance the QC Engine, including rule governance and output validation.
• Partner with Operations, Compliance, Legal, and Risk teams to align on standards and escalation paths.

Requirements

• 7+ years of experience in quality control, compliance testing, or risk management within consumer lending (mortgage, auto, or home).
• 2+ years of leadership experience managing QC analysts or audit teams.
• Hands-on experience with pre-close and post-close file reviews and defect identification.
• Strong understanding of regulatory environments and exam processes (CFPB, OCC, or FDIC).
• Experience designing risk-based and random sampling approaches.
• Bachelor’s degree in Finance, Business, Economics, or equivalent experience.

Culture & Benefits

• Competitive base salary with performance bonuses and equity opportunities.
• Comprehensive medical, dental, and vision insurance coverage.
• Retirement savings plan with employer matching contributions.
• Flexible remote-first work model across the United States.
• Annual wellness and productivity allowances for personal development.
• Mental health support, employee assistance programs, and inclusive culture.