Product Support Analyst - Centricity - Remote US

Location: Remote in the United States

Annual base salary: $55,000–$75,000

Company

hirify.global supports real estate businesses through technology, implementation, and client-focused services.

What you will do

• Support client adoption and routine production usage after software go-live.
• Receive, triage, document, validate, and track client issues through resolution.
• Route defects and requests to software development, product, implementation, infrastructure, and other internal teams.
• Execute UAT and QA test cases, log defects, validate functionality, and support retesting.
• Perform release, regression, configuration, workflow, integration, and production-readiness validation.
• Deliver client administrator, end-user, and internal training sessions.

Requirements

• 1–2 years of experience in secondary marketing, mortgage lending, mortgage technology, loan trading, capital markets operations, or a related industry.
• At least six months of experience in production support, software support, implementation, operations, or client-facing support.
• Experience with software implementations, application configuration, UAT/QA testing, or post-go-live support.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office, including Outlook, Word, Excel, Teams, and PowerPoint.
• Strong written and verbal communication, analytical skills, and judgment for resolving moderately complex issues.

Culture & Benefits

• Fully remote role supporting clients and internal teams.
• Paid time off and paid holidays.
• Medical, dental, vision, life, and disability insurance plans.
• 401(k) participation for full-time employees.
• National travel may be required to support client installations.