Technical Customer Analyst

TL;DR

Technical Customer Analyst: Provide independent technical support and issue management for complex D&B products and applications with an accent on troubleshooting, resolution, and validating solutions against customer needs. Focus on system/process/product enhancement recommendations, internal/external subject-matter expertise, and communicating complex technical requirements in layman terms.

Location: Jacksonville - Florida - United States

Company

Dun & Bradstreet provides data and analytics solutions for customers.

What you will do

• Manage and resolve technical issues for complex products and applications.
• Troubleshoot problems and coordinate with peers and partner groups as needed.
• Provide guidance on technical requirements definition and/or issue resolution.
• Act as a subject-matter expert on how D&B systems work for internal and external stakeholders.
• Validate solutions against customer needs and expectations.
• Recommend system, process, and product enhancements based on support experience.

Requirements

• Bachelor’s degree with 5 to 8 years of related experience.
• Experience working with data files: view, extract, transfer, store, recall, and manipulate.
• Strong proficiency and experience in JavaScript.
• Experience performing admin work in a CRM environment (e.g., SFDC).
• Ability to communicate complex technical requirements, issues, and solutions in layman terms.
• Proficiency in Microsoft Office Suite.

Nice to have

• Intermediate SQL experience.
• Experience supporting and/or using APIs.
• Experience using AI in a professional capacity to improve productivity and efficiency.

Culture & Benefits

• Full-time employee role with on-site workplace in Jacksonville, Florida.
• Ownership mindset and continuous learning culture.
• Collaboration with stakeholders, experts, colleagues, and mentors.
• Growth through structural courses and programs.