Customer Success Engineer (AI)

TL;DR

Customer Success Engineer (AI): Ensuring customers successfully implement and scale an agentic, generative search & discovery platform with an accent on technical onboarding, solution design, and best-practice guidance. Focus on solving complex technical problems across diverse customer architectures and championing technical excellence in AI search implementation.

Location: Must be based in Sydney, Australia

Salary: $130,500 - $163,000 AUD

Company

hirify.global is a market leader in AI Search, empowering over 17,000 businesses to deliver blazing-fast, predictive search and browse experiences at internet scale.

What you will do

• Consult with various customers to deliver tailored ad-hoc services and technical workshops.
• Advise customers on technical and industry best practices for search implementation and optimization.
• Collaborate with Customer Success Managers to ensure long-term account health through high-quality support.
• Partner with Product and Engineering teams to develop subject matter expertise and act as a product expert.
• Identify and resolve technical risks and bottlenecks proactively.
• Develop and present comprehensive case status reports to stakeholders on a regular basis.

Requirements

• Must be based in Sydney, Australia
• 4+ years of experience in a customer-facing technical role (CSE, SE, SA, consultant), ideally in SaaS.
• Functional knowledge of at least one programming language (e.g., JavaScript, Java, PHP, C#, Ruby, Python).
• Experience with REST API, database management, and web development technologies.
• Experience delivering technical workshops, including training and code reviews.
• Strong ability to communicate complex technical concepts to both technical and non-technical audiences.

Nice to have

• Experience implementing or optimizing search & discovery experiences.
• Experience designing and developing generative AI and agentic applications.
• Familiarity with iOS & Android platforms.
• Experience with Shopify, Magento, or Salesforce.
• Experience supporting open-source projects and GitHub communities.

Culture & Benefits

• Flexible workplace model that emphasizes impact and output over physical location.
• High-trust environment providing autonomy over where and when to work.
• Culture rooted in values of Grit, Trust, Candor, Care, and Humility.
• Inclusive workplace committed to diversity and professional respect.