Implementation Specialist
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Implementation Specialist (SaaS/Automotive): Managing end-to-end delivery of customer-focused product implementations with an accent on technical configuration, API integration, and requirement gathering. Focus on bridging the gap between business needs and technical execution to ensure successful project delivery within the automotive and insurance sectors.
Location: Hybrid (Melbourne, Australia)
Company
A global leader in data and software services transforming the vehicle lifecycle through connected digital experiences and automation.
What you will do
- Manage customer-focused implementation and configuration strategies based on gathered requirements.
- Act as a technical expert for customer workflows, API integrations, and product configuration.
- Collaborate with cross-functional teams including product, sales, and training to ensure roadmap alignment.
- Document test scenarios to support QA processes and provide 3rd level support for deliveries.
- Train customers on newly delivered configurations and product features.
- Support pre- and post-sales processes by recommending best-practice product usage.
Requirements
- University Degree in Business, Engineering, Computer Science, or equivalent.
- 5+ years of experience delivering large transformation programs using high-performing teams.
- Strong technical background in API management, SOAP, XML, OAuth, and integration tools like Postman or Swagger.
- Proven experience in technical requirements gathering or business analysis, ideally in Automotive or Insurance markets.
- Proficiency in Agile methodologies (Scrum) and traditional Waterfall project management.
- Excellent communication skills with the ability to build relationships with both business and technical stakeholders.
Culture & Benefits
- Opportunity to work for a global leader in the SaaS industry.
- Exposure to leading-edge software solutions for major Australian brands.
- Flexible work arrangements with a hybrid work model.
- Modern, supportive, and collaborative office environment located in Cremorne/Richmond.
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