Help Desk Support Intern

TL;DR

Help Desk Support Intern: Providing technical support for walk-in and desk-side requests with an accent on mobile device configuration and incident resolution. Focus on maintaining service level agreements and collaborating with users to ensure effective technical operations.

Location: Must be based in Bethesda, Maryland

Salary: $18.00 per hour

Company

hirify.global delivers health and national security readiness solutions through science research, systems engineering, and digital transformation for federal programs.

What you will do

• Provide responsive technical support for walk-in and desk-side requests.
• Configure mobile devices, including phones and tablets, for remote use.
• Resolve technical incidents and fulfill requests within established service level agreements.
• Assist the Service Desk Manager with operational tasks.
• Maintain productive relationships and effective communication with team members and users.

Requirements

• Must be enrolled in a full-time accredited undergraduate university.
• Must have completed 60+ credits or hold an Associate's degree in Computer Science or a relevant field.
• Must have a cumulative GPA of 2.5 or above.
• One year of general professional experience.
• Ability to obtain a Public Trust Clearance.

Nice to have

• Experience with enterprise-level ticketing systems like ServiceNow or Remedy.
• Hands-on experience with desktop software and hardware in Windows, Mac, and Linux environments.
• Experience with iOS and Android mobile platforms.
• Exceptional customer service skills.