Media Operations Support Analyst

TL;DR

Media Operations Support Analyst: Provide Level 1 (L1) enterprise support for hirify.global’s Technical Operations and Marketing Supply Chain platforms and workflows with an accent on media asset management, content distribution, and post-production operations across broadcast and streaming environments. Focus on troubleshooting ingest/transcode/delivery issues, supporting live and linear workflows, and coordinating onboarding, documentation, and outage bridge communications.

Location: Hybrid (office minimum 4 days per week)

Salary: USD 60,000 - USD 70,000

Company

hirify.global is a global media and entertainment company creating and distributing content across film, television, streaming, and theme park experiences.

What you will do

• Provide L1 support for Media Operations and Marketing Supply Chain platforms (fulfillment, editing, archiving, and asset review) across cloud-based and hybrid environments
• Ingest, manage, and archive marketing assets in cloud-based Marketing Supply Chain systems
• Monitor fulfillment pipelines and proactively troubleshoot and resolve ingest, transcode, and delivery issues
• Support live and linear workflows including routing, recording, and transcodes
• Handle user onboarding, training, and day-to-day platform support
• Escalate and track technical issues with Engineering; initiate outage bridges and maintain operational documentation

Requirements

• 3+ years of experience in post-production and/or media operations, or a degree/certification in Media or Communications
• Experience with Media Asset Management (MAM) and Digital Asset Management (DAM) systems and workflows
• Hands-on experience with media management platforms such as Interplay, DIVA, and Orangelogic
• Strong understanding of video/audio codecs, file formats, camera formats, and resolutions
• Experience with live records, routing, and transcodes (e.g., Grass Valley iControl, DVS Venice, Florical, Telestream products) and ingest platforms
• Must be able to work any shift, including overnights, swing or weekends, to support a 24/7 operation

Culture & Benefits

• Hybrid schedule with a requirement to work from the office at least four days per week
• Company-sponsored benefits including medical, dental, and vision insurance
• 401(k), paid leave, and tuition reimbursement
• Overtime may be required due to 24/7 operational support

Hiring process

• External candidates may be required to attend an in-person interview at an hirify.global location before a hiring decision