SVP, Customer Success (AdTech)

TL;DR

SVP, Customer Success (AdTech): Leading the post-sales organization to drive incremental revenue growth and product adoption with an accent on sophisticated yield management and churn minimization. Focus on evolving the CS team into a high-level technical organization and optimizing programmatic ecosystem efficiencies.

Location: Remote

Company

hirify.global engineers cutting-edge monetization solutions for websites, enabling publishers to maximize revenue through advanced technology and data.

What you will do

• Design and execute strategies for upsell and cross-sell initiatives across the publisher base to maximize earnings.
• Architect proactive yield strategies in collaboration with Engineering to optimize revenue at scale.
• Establish operational standards to identify at-risk publishers and implement strategic churn mitigation plans.
• Lead and mentor a multi-tiered management layer consisting of VPs, Directors, and Associate Directors.
• Collaborate cross-functionally with Support, Onboarding, and Engineering to eliminate operational bottlenecks.
• Represent the voice of the publisher internally and maintain high-touch relationships with enterprise clients.

Requirements

• 7–10 years of experience as Head of Customer Success or in a senior executive leadership role, preferably in ad tech.
• Deep expertise in the programmatic ecosystem, including Prebid.js, Google Ad Manager, and Supply Path Optimization (SPO).
• Proven track record of executing yield optimization strategies that result in measurable financial uplift for publishers.
• Demonstrated experience managing multi-tiered leadership teams and scaling technical organizations.
• Ability to diagnose and simplify complex technical issues across web and mobile app environments.
• Exceptional communication skills and professional maturity for high-stakes executive interactions.

Culture & Benefits

• Remote-first work environment.
• Full-time salaried executive position with a comprehensive benefits package.
• Culture that values ownership, collaboration, and a "publisher-first" mindset.
• Opportunity to lead a high-impact team supporting some of the world's top publishers.