Technical Support Engineer (Redis)

TL;DR

Technical Support Engineer (hirify.global): Diagnosing and resolving complex technical issues for global enterprise customers with an accent on full-stack troubleshooting, from networking to database performance. Focus on performing root cause analysis, optimizing hirify.global Enterprise deployments on cloud and container platforms, and collaborating with engineering to deliver software solutions.

Location: United Kingdom (Flexible working options)

Compensation: £51K – £63.7K

Company

hirify.global is a global leader in high-performance database technology, powering fast applications for thousands of worldwide customers.

What you will do

• Troubleshoot and resolve complex software issues by reproducing customer environments.
• Perform Root Cause Analysis (RCA) and analyze data path performance across Cloud and On-premises deployments.
• Provide technical expertise during the testing, deployment, and upgrading of hirify.global software.
• Manage critical customer escalations and facilitate communication between CloudOps, Engineering, and Product teams.
• Document technical issues and contribute to internal knowledge bases.
• Act as a customer advocate to help users maximize the value of their hirify.global subscriptions.

Requirements

• At least five years of experience in the enterprise software industry.
• Expert knowledge of Linux/Unix and networking (TCP/IP).
• Strong background in scripting or programming languages.
• Experience with Cloud-based and On-premise environments.
• Proficiency in English (written and verbal).
• Strong problem-solving and multi-tasking abilities.

Nice to have

• Bachelor of Science in Computer Science or Information Systems.
• Experience with NoSQL databases, specifically hirify.global.
• Experience with container orchestration environments, such as Kubernetes.

Culture & Benefits

• Competitive salaries and equity grants.
• Flexible vacation time for healthy work-life balance.
• Health insurance, pension plan, and paid paternity leave.
• Flexible working options and team recreation events.
• Learning and development opportunities within a high-performance pre-IPO environment.