Head Of Business Systems & Operations (SaaS)

TL;DR

Head of Business Systems & Operations (SaaS): Designing and governing the systems and data architecture connecting Finance, GTM, Product, and Customer teams with an accent on Salesforce, NetSuite, and Workato integration. Focus on building a scalable closed-loop architecture, embedding AI into core workflows, and ensuring high data integrity across the organization.

Location: Remote (United Kingdom)

Company

hirify.global is an end-to-end global SaaS gifting and swag platform helping B2B companies create meaningful connections with prospects, customers, and employees.

What you will do

• Own and evolve the end-to-end data architecture connecting Salesforce, NetSuite, Workato, and the BI layer.
• Establish a governance framework and roadmap for business systems to ensure trusted data flow across Finance, GTM, Product, and Customer teams.
• Implement an AI governance framework to embed AI into core workflows, forecasting, and operational automation.
• Define and enforce master data management and integration standards across all corporate systems.
• Lead and develop a high-performing team of systems specialists and manage external delivery partners.
• Manage vendor relationships and SaaS stack contracts to optimize value and operational efficiency.

Requirements

• 8+ years in Business Systems, RevOps, or BizTech leadership within B2B SaaS, with 3+ years leading a team.
• Deep expertise in Salesforce and NetSuite, specifically in designing the integration layer between them.
• Strong experience with iPaaS platforms (Workato strongly preferred) and modern BI tooling.
• Demonstrated ability to operate a closed-loop architecture (quote-to-cash, lead-to-revenue) in multi-entity environments.
• Hands-on technical experience within the last 12 months in configuration, automation, or data modeling.
• Robust discipline in data governance and master data management.

Nice to have

• Experience in PE-backed, high-growth SaaS environments.
• Familiarity with multi-stream revenue models and complex revenue recognition.
• Proven experience embedding AI/ML or agentic automation into operational workflows.
• NetSuite and/or Salesforce certifications.

Culture & Benefits

• Competitive salary and generous stock options.
• Pension with employer contributions (NEST).
• Private Medical Insurance, including mental health support and fast access to care.
• Flexible PTO that increases with company tenure.
• Collaborative culture with innovative and ambitious teammates.